How to Order and Checkout

🛒 How to Order and Checkout: Ordering gelato online should be as easy as enjoying it. Here’s a step-by-step guide:

1. Browse Our Flavors

  • Select your desired flavor and choose the fulfillment hub nearest to your delivery address.
  • Add to Cart: Click "Add to Cart" to start building your order.
  • Free Box: For every 2 tubs, receive a free box (perfect for gift-giving and potlucks). For every 4 tubs, get a box of 4. This is a packing standard at Crem Gelato.

2. Personalize Your Order

  • Free Gift Message: Add a gift message via "Special instructions" above the checkout button, and we'll print it for free.
  • Add-Ons: Enhance your order with delightful add-ons like ribbons.
  • Special Instructions: Leave special delivery instructions in the note field, and we'll read each one carefully.
  • Receiver's Contact Details: Make sure your gift receiver can be easily reached.
  • Date & Time Picker: Schedule your delivery with our date and time picker above the note field.

Need assistance? Just click the chat button on the lower right, and we'll be right with you to help out!

3. Choose Your Delivery Method

  • Instant Delivery: Upon order confirmation, we dispatch your order ASAP.
  • Priority Delivery: Skip the queue LIKE A BOSS and tip the rider for faster dispatch.
  • Same-Day Delivery: We'll deliver within the day, anytime between 11 am and 8 pm.
  • FREE Same-Day Delivery: Exclusive to orders with a minimum order of 4 tubs. Delivers same day, anytime between 11 am and 8 pm.

4. Complete Your Purchase

  • Secure Checkout: We use PayMongo, adhering to global security standards (PCI DSS Level 1 Compliant).
  • Payment Options: Pay securely using major credit cards, debit cards, and digital wallets like GCash and Maya.

5. Track Your Delivery

  • Chat Box: Track your order via the chat box on the lower right of the screen.
  • Email & Order Number: Input your email and order number to receive a tracking number.
  • Gift Monitoring: Monitor tracking en route to the receiver for gifting via the link sent to your email.

6. Enjoy Your Gelato
Packaging: Your gelato will arrive in a box, boxes, or wrapped in thick kraft paper:

  • 1 Tub: Wrapped in thick kraft paper.
  • 2 Tubs: Packed in a box for 2.
  • 3 Tubs: Packed in a box of 4.
  • 4 Tubs: Packed in a box of 4 (with option for FREE Same-Day Delivery).

Storage Tips: Place tubs in the freezer upon receipt if not consuming immediately.

Check out the next section to learn more about how to schedule a gift delivery and make someone's day special:

Part 3: Scheduling a Gift Delivery
Part 4: Delivery Locations